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Privacy Policy

Your privacy and trust are important to us and our Privacy Notice provides important information about how we handle your personal information. Please read this notice carefully and contact our Data Protection Officer if you have any questions about our privacy practices or your personal information choices.

Why we collect your data?

Catalyst Housing are committed to the fair and lawful processing of our customers personal information. We only process personal information for the business purpose for which it is required and do not retain the information for longer than is required. We will use your personal information to deliver marketing to you across various platforms, such as email, telephone, text messaging, direct mail, and online. If we send you a marketing email, it will include instructions on how to opt out of receiving these emails in the future.

What data we collect?

We collect the following information from visitors to our website via the ways identified below:

‘Contact Us’ – Name, Surname, Contact number, Email address, Address & postcode
Who we share your data with.

We may supply the details to our approved marketing or third party contractors who are delivering or performing services on our behalf, and these companies are not permitted to use your information for any other purpose. We never share or sell your telephone numbers to telesales/marketing companies.

All information is collected and retained by Catalyst for further information please see

Contacting us about your personal information?

We will be as open as possible with you about the personal information we hold about you, and if something is wrong we want to work with you to put it right.

Telling us about changes to your personal information

You have the right to have inaccurate/outdated information amended, deleted or destroyed. If any of your circumstances change please tell our customer service team or your usual Catalyst contact.

Finding out about the personal information we hold about you

You can ask us whether we are keeping personal information about you by writing to our Data Protection Officer, Catalyst Housing, Ealing Gateway, 26-30 Uxbridge Road, London W5 2AU.

The Data Protection Act 1998 gives you a number of rights in relation to your personal information. You can find out about your rights, and get further guidance, on the ICO website.

Requesting a copy of your personal information

As part of our service to you, we are happy to provide you with copies of specific documents (eg rent statements, tenancy agreements) upon request on an informal basis. If you want to make a larger or more comprehensive request, you can do this formally by making a ‘subject access request’.

If you make a subject access request we will provide you with a readable copy of the personal information we hold about you. To make a subject access request you must:

Make your request in writing
Provide proof of your identity
Pay a £10.00 fee
Please send your request to Subject Access Request Team, Customer Services, Catalyst Housing, Ealing Gateway, 26-30 Uxbridge Road, London, W5 2AU.

Questions and complaints

Please tell us if you have a concern about the personal information we hold about you, or how we use it. We’ll do our best to help.

If, after contacting us, you are still not satisfied you can complain to the Information Commissioner. You can also apply to the Court for compensation for distress and/or damages due to non-compliance of the Data Protection Act.

Contacting us

If you are a Catalyst customer, our customer service team will be able to help you with most queries and requests you may have. If you want to contact us specifically about the privacy of your personal information, please contact:

Data Protection Officer
Catalyst Housing
Ealing Gateway
26-30 Uxbridge Road
London W5 2AU

Keeping this policy updated

We keep our privacy policy under regular review.